House Clearance Croydon Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Croydon provides house clearance, waste collection, and related services to you as a customer. By booking any service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the individual, business, landlord, letting agent or other organisation that requests and purchases services from us.

Services means house clearance, waste removal, collection, loading, transportation, and related services as agreed in your booking confirmation.

Waste means any items, materials, furniture, appliances, household or commercial refuse, and other goods that you ask us to remove and which we are permitted to handle under applicable waste regulations.

Site means the property or location where the Services are to be performed.

We, us and our mean House Clearance Croydon, the service provider.

2. Scope of Services

We provide domestic and commercial house clearance and waste collection services, which may include the removal and transport of unwanted items, bulky waste, and general household or office contents, subject to any legal restrictions and health and safety requirements.

The exact scope of the Services will be set out in your quotation or booking confirmation. We are not obliged to remove items that are hazardous, prohibited by law, or unsafe to handle, or where access is not reasonably practicable.

3. Booking Process

3.1 You may request a quotation or make a booking by telephone, email, or via any other communication method we make available from time to time.

3.2 To provide an accurate quotation, we may ask you to supply information about the type and approximate volume of items to be removed, and access details for the Site. In some cases, we may arrange a site visit or request photographs to confirm the scope of work.

3.3 A booking is only confirmed when we have accepted your request and provided you with a booking confirmation specifying the date, time window, and description of the Services, together with the agreed price or pricing basis.

3.4 By confirming a booking, you warrant that you are the owner of the items to be removed or have the authority of the owner or occupier of the property to instruct us to carry out the Services.

3.5 We reserve the right to refuse a booking at our discretion, including where the nature or volume of waste is unsuitable, where there are access or safety concerns, or where you have previously failed to comply with these Terms and Conditions.

4. Access and Customer Responsibilities

4.1 You must ensure that we have safe, reasonable, and unobstructed access to the Site and to all items you want us to collect. This includes arranging any necessary parking, permits, or permissions in advance of our arrival.

4.2 You agree to provide accurate information about the items and waste to be removed. If, on arrival, the actual volume, type, or nature of waste differs substantially from that described at the time of booking, we may revise the quotation, charge additional fees, or decline to carry out all or part of the Services.

4.3 You must ensure that the Site is safe and that any known risks are communicated to us before we commence work. This includes, but is not limited to, structural issues, presence of vermin, dangerous substances, or any other hazards that could affect our personnel.

4.4 You are responsible for removing or securing any valuable, fragile, or personal items that you do not wish us to clear. We accept no liability for items that you intended to retain if they are not clearly separated or identified.

5. Pricing and Quotations

5.1 Prices may be based on factors including, but not limited to, time on site, volume of waste, weight, type of items, labour required, floor level, and access conditions.

5.2 Any quotation provided prior to our arrival is an estimate based on the information you supply. We reserve the right to adjust the price if the actual work required differs from the original description. You will be informed of any change before we proceed.

5.3 Unless stated otherwise, all prices are quoted in pounds sterling and may be subject to applicable taxes. Any additional charges such as congestion charges, parking fees, tolls, or extra labour charges will be identified wherever reasonably possible.

6. Payments

6.1 Payment terms will be confirmed at the time of booking. For most residential clearances, payment is required in full on the day of service, either before or immediately upon completion.

6.2 We may accept payment by cash, debit card, credit card, or bank transfer, subject to the options we make available at the time of service. We reserve the right to refuse certain methods of payment at our discretion.

6.3 For commercial customers or account holders, alternative payment terms may be agreed in writing. If no alternative terms are agreed, payment will be due within seven days of the invoice date.

6.4 If you fail to pay any amount by the due date, we may charge interest on the overdue amount at the statutory rate applicable to commercial debts or, for consumers, at a reasonable rate reflecting our costs of chasing payment. We may also suspend or cancel any further services until all outstanding amounts have been settled.

7. Cancellations, Rescheduling, and Waiting Time

7.1 You may cancel or reschedule your booking by contacting us during our normal business hours. We request as much notice as possible so that we can reallocate our resources.

7.2 If you cancel with at least 24 hours notice before the scheduled service time, no cancellation fee will usually be charged unless we have incurred specific costs that cannot be recovered.

7.3 If you cancel with less than 24 hours notice, fail to provide access, or are not present at the agreed time where your attendance is required, we reserve the right to charge a call-out or cancellation fee to cover our time and travel costs.

7.4 If we arrive on time and are required to wait because the Site is not ready or access is delayed, we may charge a waiting time fee after a reasonable grace period.

7.5 We will use reasonable efforts to attend at the agreed time, but timing is not guaranteed. If we are delayed by factors beyond our control, such as traffic, adverse weather, accidents, or operational issues, we will inform you as soon as practicable and arrange a revised time or date if necessary.

8. Waste Handling and Regulations

8.1 We operate in accordance with relevant UK waste management laws and regulations. All waste is transported and disposed of using appropriate facilities, and we aim to divert items from landfill where recycling or reuse is reasonably available.

8.2 You agree not to present for collection any prohibited, hazardous, or restricted waste unless we have expressly agreed in advance and are legally permitted and equipped to handle it. Such items may include, without limitation, asbestos, clinical or medical waste, chemicals, oils, solvents, gas bottles, explosives, or radioactive materials.

8.3 If we discover hazardous or prohibited waste during the clearance, we may refuse to remove it, isolate it from the rest of the load, or terminate the service. You will be responsible for any additional costs that arise from making the load safe or legal for transport, including any necessary specialist services.

8.4 Once items have been collected and loaded onto our vehicle, ownership of those items transfers to us, and you will have no further rights in relation to them. We may reuse, recycle, or dispose of them as we see fit, in compliance with applicable regulations.

9. Customer Warranties

9.1 You warrant and represent that:

a. You have full authority to allow us to access the Site and remove the items concerned.

b. None of the items you request us to remove are stolen or unlawfully in your possession.

c. The information you provide to us, including any descriptions of waste, is accurate and complete to the best of your knowledge.

9.2 You agree to indemnify us against any claims, losses, or costs arising from a breach of these warranties, including any claim that items we removed did not belong to you or were removed without proper authority.

10. Liability and Limitations

10.1 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited or excluded under UK law.

10.2 While we take reasonable care in performing the Services, we are not liable for normal wear and tear or minor damage to floors, walls, pathways, or fixtures that may occur in the ordinary course of carrying heavy or bulky items, provided we act with reasonable skill and care.

10.3 We are not liable for any loss or damage arising from inaccurate information you provide, lack of proper access, unsafe conditions at the Site, or your failure to clearly separate and identify items to be retained.

10.4 If we are found liable for loss or damage to your property caused by our negligence, our total liability will, to the extent permitted by law, be limited to the lower of the cost of repair or replacement of the damaged property or a reasonable sum reflecting the value of the Services provided.

10.5 We will not be liable for any indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity, whether arising in contract, tort, or otherwise.

11. Insurance

11.1 We maintain appropriate insurance cover in respect of our legal liabilities in the course of providing clearance and waste removal services.

11.2 It is your responsibility to maintain any insurance you deem necessary to protect your property or items before they are collected and removed by us.

12. Force Majeure

12.1 We will not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of our obligations where such delay or failure results from events or circumstances beyond our reasonable control. These may include, but are not limited to, extreme weather, strikes, transport interruptions, accidents, or acts of government or regulatory bodies.

12.2 If a force majeure event continues for a prolonged period, we may cancel the affected booking without liability, and we will refund any payment you have made for services not yet performed.

13. Complaints and Disputes

13.1 If you have a concern or complaint about our Services, you should notify us as soon as possible, providing full details and any supporting evidence. We will investigate and aim to resolve the matter promptly and fairly.

13.2 If a dispute cannot be resolved informally, either party may consider using alternative dispute resolution methods or pursuing their rights through the UK courts, as appropriate.

14. Data Protection and Privacy

14.1 We may collect and process personal data about you for the purposes of managing bookings, providing Services, taking payment, and responding to enquiries.

14.2 We will handle your personal information in accordance with applicable data protection laws in the UK and will only use your details for legitimate business purposes.

15. Variations to Terms

15.1 We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the date of publication of the revised terms.

15.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time your booking is confirmed, unless we agree otherwise in writing.

16. Severability

16.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision will be deemed deleted to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking for house clearance or waste collection with House Clearance Croydon, you confirm that you have read, understood, and agree to these Terms and Conditions.